Generally, all orders are processed and shipped within 24 to 48 hours of
receipt. The actual time in shipment, however, may vary somewhat,
based on the shipping method you have requested. The default method for shipping
is Ground Service. This generally guarantees you delivery within 5 working days
anywhere in the Continental U.S. Obviously, if you have requested express
delivery, this time will be much shorter. Lead time and delivery schedules for
International orders will always vary due to in transit times and customs.
TRANSIT TIMES
a-zdarts.com is not
responsible for service transit time. Transit times provided by
the carrier, exclude weekends and holidays, and may vary with package origin
and destination, particularly during peak periods. UPS
guarantees their contiguous
states delivery times (except
during peak periods this may change). UPS
does not guarantee their delivery times for Alaska customers. UPS
guarantees express only deliveries to Hawaii.
The United States Postal Service
will state that PRIORITY MAIL packages may be delivered within 2 to 3
business days, but the US MAIL IS NOT GUARANTEED
EVER. FIRST CLASS MAIL may generally take 7 to 10 days
to be delivered, but again, US MAIL IS NOT
GUARANTEED EVER.
INTERNATIONAL PACKAGES sent by
the mail service is not guaranteed. The amount of time your
package takes to clear customs will also vary the delivery time. The
postal service will state that GLOBAL EXPRESS MAIL packages may be delivered
within 5 to 7 business days, but again, POSTAL
PACKAGES ARE NOT GUARANTEED. The postal service will
state that GLOBAL PRIORITY MAIL packages may be delivered within 4
to 15 business days, but POSTAL PACKAGES ARE NOT
GUARANTEED. International packages sent by UPS will
generally be delivered by their expected delivery date. However, there
may delays in clearing customs. UPS will do everything they can to
ensure a timely delivery and clearing customs. For the service of
pushing your package through customs, they charge a fee which is due upon
delivery. This charge may be in addition to any duties and
taxes that are charged by customs.
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Shipping Fees
There
is $1.50 handling charge added to the real-time shipping charges.
Real-time shipping is the cost provided from the carrier at the time you select
how you want your order delivered.
If you contact us with a change in shipping address, or if you provide an
incorrect shipping address, you will be subject to a charge which the shipping
carrier imposes on us in the amount of $15.00.
Cancelled Orders/Refused Packages/Undeliverable
Packages that are returned:
We usually ship orders within 24 hours. If
you call to cancel an order after it has been shipped, a $15.00
charge (which is a UPS package return charge) will
be imposed upon you. This fee will be taken off at the time of processing
your refund. Refused packages and packages that are returned after 3
delivery attempts will have the same return fee applied to them.
There should be no problem with canceling an order prior to shipping.
International Customers
Please Note:
A-ZDarts.com is not responsible for any duties or customs charges you may incur
to get your package into your country.
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Domestic Orders
All domestic orders will
normally be shipped by Ground Service unless otherwise specified. This generally
guarantees you delivery within 5 working days anywhere in the U.S. If you are
placing your order via our on-line E-Commerce system, the Carrier's real-time
shipping charges will be calculated and added to your order automatically
during checkout. If for some reason the carrier's online shipping calculator is
down or you chose a method not available for your package and the order is
processed without shipping charges, your credit card will be charged for
shipping prior to being sent out.
Please make sure when
filling out your zip code on the form that you use ONLY the first 5 digits.
All digits after the 1st 5 will confuse the carrier's real-time shipping
calculator and you will not be able to see the methods available for you
package.
If shipping to Alaska and Hawaii, you must choose
UPS 2nd Day or next Day Air, USPS priority mail, or Fed-Ex standard over night
or Fed-Ex 2 day. If you choose a method not available for your package, your
shipping will go to the default method and we will have to adjust your shipping
before we charge your card.
Please note: 1st class mail is
ONLY available for lighter packages. Please make sure that this is an option
before choosing it (Usually orders under $20.00 are safe). If the shipping
defaults to zero dollars, unless you ordered items with free shipping, your
total will be adjusted to reflect shipping and your credit card will be charged
accordingly.
Furthermore,
if shipping to a different address, please fill in all of the information,
including 1st & last name, shipping address, city, state, zip, and country.
If any of these fields are missing, your shipping will automatically go to the
default method.
If we see your shipping is the default method, and you
have not specified in the special instructions area how you want it shipped, we
will automatically ship your package
GROUND for Continental US Residents
Priority mail for Alaska, Hawaii, P.O. Boxes, & Military Mail
1st class mail for orders with less than 10 sets of flights. Should your
final shipping rates be higher than your default charges, we reserve the
right to charge accordingly and ship.
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U.S. Mail
We have added U.S. Mail for domestic and
International customers. This is the only method available for Post Office
Box addresses. All US Mail orders require a signature for delivery due to
the many mis-delivered or "lost" packages. Postal claims
for lost and damaged packages must be called in before 30 days. However,
the postal system does not honor any claims made until after 30 days. Any
refunds for lost or damaged postal packages will be made after 30 days from the
original ship date.
=================================
International Orders
International Customers
International 1st class mail not-trackable is no
longer a functioning option.
If you would like International 1st class mail not-trackable and your order
weight is under 4 pounds, choose the trackable option and then please write Ship
not-trackable in the special instructions box. Your order will be
adjusted before we charge your card.
Thank You and we apologize for any inconvenience.
Please choose International or None for the
STATE field on the check-out form if you do not have a state or providence.
DUE TO SECURITY REASONS, WE WILL NOT SEND
INTERNATIONAL ORDERS TO DIFFERENT SHIP TO ADDRESS. Our on-line
Shopping Cart will calculate actual real-time shipping rates. In
order to obtain the exact shipping for UPS and US Mail you must fill in all *
fields. International customers have the option of selecting UPS
World Wide Express, UPS World Wide Expedited, US Mail Global Express and US
Mail Global Priority. The
pop-up for "Preview Rates and Shipping Methods" will show the
available shipping options for your package. If
your shipping defaults to 0.00 and you have not specified shipping
instructions, we will ship by US Mail least expensive way.
Address verifications are done for all first
time international customers. This can delay shipping of your order up
to 7 to 10 business days depending on your bank. If we cannot verify
your address we will not be able to process your order. You will be
notified by e-mail of any problems regarding this verification.
International orders must meet our minimum of
$20.00 plus shipping and handling. Due to the paperwork and cost for
processing International orders, all International orders under $20.00 are
subject to a $6.50 service fee. This fee will be added at time of
charging.
A-ZDarts.com is not responsible
for any duties or customs charges you may incur to get your package into your
country.
=================================
Confirmation
of Order
Receipt of your order will
be confirmed automatically by our commerce system if placed on-line. We will
also send an email to you as soon as your credit card information has been
confirmed and your order has been shipped. (usually within 24 to 48 hours).
A copy of the invoice will be enclosed with the
shipment for your records. However, if you have included special
instructions with your order, they must be confirmed by you first -before we can
ship your order, so please watch your email and be sure to include the telephone
number in which you can be reached.
The faster you confirm the instructions with us, the
faster we’ll be able to ship your order!